Privacy Policy - glisten-harbor

Overview

This privacy policy explains how glisten-harbor collects, uses, and protects information you provide when using our website and services. We are committed to ensuring your privacy is protected and that any personal information is handled responsibly.

Information We Collect

We collect information that you voluntarily provide when contacting us or requesting services:

Name and contact details (email address)
Information about your animal companion (species, age, health conditions)
Service preferences and inquiries
Communication history with our practice

We also collect technical information automatically through cookies and similar technologies:

Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

Information collected is used for the following purposes:

Responding to inquiries and service requests
Scheduling appointments and consultations
Providing animal care services you have requested
Maintaining records of care provided to your companion
Improving our website and services
Communicating updates about your companion's care

We do not sell, trade, or rent your personal information to third parties. We do not use your information for marketing purposes without explicit consent.

Data Storage and Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

Secure server infrastructure
Encrypted data transmission
Access controls limiting who can view personal information
Regular security assessments

Personal information is stored securely and retained only as long as necessary for the purposes outlined in this policy or as required by law.

Cookies

Our website uses cookies to improve user experience. Cookies are small text files stored on your device that help us understand how you interact with our site.

You can control cookie preferences through our cookie banner or your browser settings. Refusing cookies may limit some functionality of the website.

For detailed information about our cookie usage, please see our Cookies Policy.

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We use third-party services for website hosting and analytics. These providers have access only to the information necessary to perform their functions and are contractually obligated to protect your data.

Your Rights

Under applicable data protection laws, you have the following rights:

Right to access personal information we hold about you
Right to correct inaccurate or incomplete information
Right to request deletion of your personal information
Right to restrict or object to processing of your information
Right to data portability
Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to requests within 30 days.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised date. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

For questions about this privacy policy or how we handle your personal information, contact us at:

Email: [email protected]
Address: 47 Elderwood Lane, Cambridge, CB2 8DN, United Kingdom